Fire and Rescue Review
Purchase Fire and Rescue Review


To evaluate all the features in Fire and Rescue Review download the software and print the user guide or access the electronic flyer in PDF format which also details how Fire and Rescue Review is used.

Fire and Rescue Review has been developed in partnership with Hereford and Worcester Fire and Rescue Service for Fire and Rescue Services in England and Wales.

Fire and Rescue Review:

  • provides a Balanced Scorecard feature, with customisable templates, to define key objectives and performance indicators at Station, District or Service level;
  • enables Corporate, District and Station teams to monitor, and compare, the performance of their key performance indicators, regularly ;
  • provides a framework that meets the requirements of Comprehensive Performance Assessment (CPA) for fire authorities as developed by the Audit Commission and the recommendations of CIPFA/ SOLACE.
  • facilitates involvement by staff at all levels in self-assessing the practice and performance of a Station, a District or the Service as a whole.
  • facilitates self-evaluation against the criteria of the Investors in People, Charter Mark, ISO 9001:2000, ISO 14001:1996, and OHSAS 18001:1999 quality standards.
  • can indicate the organisation's position against the EFQM Excellence Model.

Fire and Rescue Review is used by the Performance Improvement / Quality Managers, senior management teams, District Officers and Station teams within a Fire and Rescue Service.

The key benefits of using Fire and Rescue Review are:

  • more effective management of key objectives and performance indicators using the Balanced Scorecard across a Service;
  • improved self-assessment against CPA for fire inspection criteria with an on-going performance management framework;
  • improved reporting to the service team and elected members with streamlined administration.

Fire and Rescue Review was launched: as version 3.5 in 2004, upgraded in 2004 to versions 3.5.1 to 3.5.4 and in 2005 to versions 3.5.5 and 3.5.6.


Fire and Rescue Review's core framework:

  • is based on 126 quality statements, in either Corporate or Station terminology, that are drawn from the wording of the CPA Corporate Assessment framework and supporting diagnostics, ,the CIPFA/ SOLACE corporate governance guidance and additional quality statements that enable cross referencing to the EFQM Excellence Model and other quality statements.
  • provides workbooks to support self-assessment against the 126 quality statements, the questions in Fire CPA Corporate Assessment, the questions in each of the 4 Fire CPA Diagnostics or the assessment criteria of the 5 quality standards. Each workbook can be printed out, or used electronically, to note strengths, areas for improvement and level of practice. There are 14 self-assessment workbooks.

Fire and Rescue Review software features:

  • A Balanced Scorecard feature to manage key performance indicators with traffic light measurement and an automated performance report.
  • A framework to record the consensus score for each quality statement with notes of the agreed strengths, areas for improvement and supporting evidence.
  • A range of workbooks for individuals to use prior to consensus self-evaluation workshops to identify strengths and areas for improvement.
  • Bar chart screens to show the position against the 9 themes of the CPA Corporate Assessment framework and the key questions of the 5 supporting CPA diagnostics and the CIPFA/ SOLACE diagnostic;
  • Automated draft self-assessment reports against the questions of the 9 themes of the CPA Corporate Assessment framework or the questions of the key questions of the 5 Fire CPA Diagnostics all as finally published in January 2005.
  • An automated draft self-assessment report against the statments of the dimensions of the CIPFA/ SOLACE Corporate Governance framework.
  • The position, as determined by self-evaluation, against the criteria of the Investors in People, Charter Mark, ISO 9001:2000, ISO 14001:1996 and OHSAS 18001:1999 quality standards, each with an automated self-assessment report.
  • The position, as determined by self-evaluation, against the criterion of the EFQM Excellence Model with an automated self-assessment report.
  • A framework to plan action to improve against each of the quality statements and an action plan feature that sorts the actions to create overall plans or plans for responsibilities, specific improvement projects or quality standards.
  • Many useful features to collate, manipulate and output the data stored as a result of self-assessment at Station, District or Brigade level.
  • A comprehensive User Guide (.pdf) and other help tools.

Fire and Rescue Review's User Group:

All users of Fire and Rescue Review on a full annual licence basis are automatically a member of the Fire and Rescue Review User Group which will meet regularly to discuss best practice in using Fire and Rescue Review and identify added value upgrade features to the software.

The cost of agreed upgrades to the software will be shared by members of the User Group.


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