Working with College Review
Overview of College Review features The self-assessment structure
Managing performance using balanced scorecard principles Gathering self-assessment information
Outputs from the Balanced Scorecard feature Self-assessment report outputs and improvement management
Strategic analysis using S.W.O.T. principles The options and benefits of scoring management practice


The options and benefits of scoring management practice


When gathering self-assessment information is not necessary to score current practice against each issue (quality statement).

If current management practice is scored, however, College Review offers additional features each of which can provide benefits. These features are can be viewed if the Consensus 092005.ada illustration file, which is scored, is open.

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The scoring scales on the screens for the 99 issues (quality statements) are derived from EFQM Excellence Model practice. They are, however, much simplified.

For scoring to be as effective as possible it is recommended that sessions that debate and arrive at a consensus score for issues are facilitated to provide a degree of consistency.

It is possible, when scoring, to use the 'traffic lights' to make an issue critical (red), important (yellow) or relevant (blue). This enhances the features that are based on scoring being carried out.


When scoring has taken place there are numerous bar chart screens to show the performance of issues as they relate to various quality standards and themes. There are bar charts to show:
  • the position for each of the 8 sections (click the Section Summary button on the issue scoring screen)
  • the position against the questions of the Common Inspection Framework (illustrated), the outcomes for Every Child Matters, the elements of the Matrix standard and the principles of the CIPFA/ OPM Good Governance standard (click Support>Bar Charts for Standards on the main menu bar then the bar chart required)
  • the position against the 8 Concepts of Excellence or the 32 criterion parts of the EFQM Excellence Model (click Model>Concepts of Excellence or Model>EFQM Excellence Model, respectively, on the main menu bar)
  • the position when viewed in typical Improvement Stages (click Improvement on the main menu bar)

A major benefit of scoring management practice is that practice can be compared. Practice this year can be compared to practice last year and the practice of individual departments can be compared.

The feature to create group files that contain a number of scored self assessment files is accessed by clicking Compare on the main menu bar.

The bar charts for group files have chevrons to show the highest and lowest scores for an issue (quality statement) and there is the option to show the actual scores for a file in the group. There is also a feature to list, and print out, the scores of every individual file in the group file. This feature provides extensive benchmarking potential.


The feature to show the position against the 8 national/ international quality standards is accessed by clicking Standards on the main menu bar.

The text of the full criteria for each standard is provided and the Position screen shows the scores of related issues (quality statements) where scoring has taken place. Gaps in practice against the criteria of a standard can be identified.

The scoring screen for the issues (quality statement) and the action points can be accessed from this screen to support improvement management, as is seen necessary, for a specific standard.


All the 99 issues (quality statements) are able to be cross referenced to the 32 criterion parts of the EFQM Excellence Model. 54 are Enablers (management processes) and 45 are Results. The EFQM Excellence Model feature can be accused by clicking Model on the main menu bar.

A scored College Review file provides a points score out of 1,000 against the criteria of the EFQM Excellence Model which can be viewed by clicking Overall Points

The position against each of the 32 criterion parts can be viewed by selecting a criterion at the top of the overall score screen. Double clicking a criterion part will access a bar chart that shows the scores of all cross referenced issues (quality statements)