Today the world is increasingly competitive. Both commercial and public sector organisations have to reduce cost to improve performance, continuously.
Throughout the second half of the twentieth century, and particularly in the 1990s, many quality standards were introduced, for example ISO 9000 to cover business processes, ISO14001 to cover management of the environment, Investors in People to cover people management, various Ofsted or Audit Commission CPA standards to cover education organisations in the UK, etc. These quality standards cover, in detail, specific areas of management.
ISO, the International Office for Standardisation coordinate quality standards on an international basis.
Research by ADA Assessment Solutions Ltd. and many other organisations shows that achieving the criteria of quality standards reduces cost, increases customer satisfaction and contributes to improving organisation performance. There are measurable benefits.
During the 1950s Dr. W. Edwards Deming, a consultant, began to develop the principles of Total Quality Management (TQM) mainly in Japan. These principles underpinned the development of high quality manufacturing in Japan and the Deming Prize was introduced.
In 1986 the US administration recognised the benefits of TQM and decided to introduce a quality framework that recognised all the essential elements of quality standards and the practice of successful organisations. These principles were introduced as the Baldrige Award framework by the National Institute of Standards and Technology. Each year successful organisations apply, under these criteria, for a Baldrige Award which is presented by the President of the US.
In 1989 these principles were developed in Europe by a new organisation, the European Foundation for Quality Management, which is part funded by the European Commission. This new organisation deploys the EFQM Excellence Model throughout Europe.
These three international TQM models, or excellence models, are recognised throughout the world. They are extensively promoted by governments and national bodies because they represent what are recognised as the 8 Concepts of Excellence that underpin the practice of all successful organisations.
- Results Orientation which seeks to achieve results that delight all the organisation’s stakeholders;
- Customer Focus which creates sustainable customer value;
- Leadership and Constancy of Purpose which is visionary and inspirational;
- Management by Processes and Facts through a set of interdependent and interrelated systems, processes and facts;
- People Development and Involvement which maximises the contribution of employees through their development and involvement;
- Continuous Learning, Innovation and Improvement which challenges the status quo and effects change through learning;
- Partnership Development which develops and maintains value-adding partnerships;
- Corporate Social Responsibility which exceeds the minimum regulatory framework and responds to the expectations of stakeholders in society.
This world-wide standard of organisational excellence, which embraces all functional standards, is being refined and developed, continuously.
All the products of ADA Assessment Solutions Limited are based on the concepts of excellence and the criteria of quality standards. Research shows that achieving these criteria bring business benefits.